Registered & Corporate Office:

Kamak Towers 4th Floor, Plot No. 12-A (SP),
Thiru-Vi-Ka Industrial Estate,
Ekkatuthangal, Guindy,
Chennai 600032

Phone () : 044-69298400
Mail (): customercare@isflonline.com

In case of grievances – gro@isflonline.com /
Contact- 044-69298400

1. Name and contact details of grievance redressal officer to deal with FinTech/digital lending related complaints:
Mr. M. Prasanna Kumar (grievance redressal officer to deal with FinTech/digital lending related complaints)
Mail (): gro@isflonline.com
Phone No() : 044-69298400

2. If any complaint lodged by the borrower against ISFL or the Loan service provider engaged by the ISFL is not resolved by the ISFL within the stipulated period (currently 30 days), he/she can lodge a complaint over the Complaint Management System (CMS) portal under the Reserve Bank-Integrated Ombudsman Scheme (RB-IOS).
https://cms.rbi.org.in/
https://sachet.rbi.org.in/Complaints/Add