Registered & Corporate Office:

"Continental Chambers" 3rd Floor,
142, Mahatma Gandhi Road,
Nungambakkam,
Chennai 600 034

Phone () : 044-40050344, 28306600
Mail (): customercare@isflonline.com

In case of grievances – gro@isflonline.com /
Contact- 044-40050344, 28306600

1. Name and contact details of grievance redressal officer to deal with FinTech/digital lending related complaints:
Mr. M. Prasanna Kumar (grievance redressal officer to deal with FinTech/digital lending related complaints)
Mail (): gro@isflonline.com
Phone No() : 044-40050344, 28306600

2. If any complaint lodged by the borrower against ISFL or the Loan service provider engaged by the ISFL is not resolved by the ISFL within the stipulated period (currently 30 days), he/she can lodge a complaint over the Complaint Management System (CMS) portal under the Reserve Bank-Integrated Ombudsman Scheme (RB-IOS).
https://cms.rbi.org.in/
https://sachet.rbi.org.in/Complaints/Add